Ekurhuleni Metropolitan Municipality

It is vital that you include a valid reference number (Municipal ten (10) digit account number) and not names or alphabetic characters when making a Direct Deposit or Electronic Transfer.

How do I make a payment in person?

Ensure that you have your account number, or a copy of the account, with you and the amount to be paid.
Visit the nearest Customer Care Center .
Make sure that the Cashier counts the money in front of you.
Do not accept any Receipt other than one printed by the Computer or an Official hand written receipt.
Check your change in front of the Cashier. If you leave before checking your change, you are implying that you are satisfied with the transaction.
Ensure that the correct account number is printed on the receipt and that the amount is correct.

What will happen if I issue a Cheque that is not honoured by the Bank?

A dishonoured Cheque may be considered as a fraud.
You will be levied additional fees on your account.
The payment will be reversed and the services to the relevant Property will be discontinued.
No arrangement will be entertained and only cash payments will be accepted in the future.

What if my Direct Payment is not reflected on my account?

Check that you used the correct account number (Municipal ten (10) digit account number) as a reference.
Make sure that your payment was made before the date on which the account was due.
Remember that this type of payment will only appear on the account a few days after the payment was made.
If the payment does not appear, kindly contact the Customer Care Center with proof of payment.

How do I make and Electronic Fund Transfer?

The Ekurhuleni Metropolitan Municipality (EMM) Bank Account details for Account payments are as indicated on your monthly Account Statement.
Always us your Municipal Account Number (Municipal ten (10) digit Account Number) as a reference.
If you have Internet access, set up EMM as a beneficiary and initiate the payments as required; or
If you don't have Internet Access, see if you are able to make payments from an Automatic Teller Machine using the above details; or
Visit the Bank and request that they set up the details and show you how to initiate payments.

Where can I pay my Municipal Account?

The Ekurhuleni Metropolitan Municipality, in partnership with various stakeholders, has made Service Payments a lot easier. Convenience was the motivation behind this initiative and it has put an end to long queues to pay Water and Lights Accounts.

Remember, your Municipal Account must be produced when making a payment at one of the following places:

Wherever you see the Easy-Pay Sign.
Post Office.
ABSA Bank.
At any Rates Hall within the Ekurhuleni Metropolitan Municipality.

How will I be billed for these charges?

Ekurhuleni Metropolitan Municipality will send you a monthly statement that provide a detailed Account of what you are being charged for and the due date for payments will be clearly indicated.
Assessment Rates are calculated by charging a percentage of the valuation of the Property as an annual fee.
Water and Electricity charges are based on the actual consumption determined by readings taken from the meters (in the case of Credit Meters) or by "loading" the meter with units (in the case of Pre-Payment Meters).
Please note that Water is billed according to a sliding scale. This means that the more Water you use, the higher the average cost per unit you will pay.
Sewerage Fees are calculated as a pro rata cost of Water consumed.
Refuse charges are determined according to the type/ size of Property you occupy and the frequency of collection.

Last Updated ( Monday, 30 June 2008 )