Prepayment metering is a modern form of electricity metering that is well suited to the lifestyle of most people.  The meter essentially consists of a software controlled unit, with exceptional levels of accuracy.  The customer is in control of the electricity consumption and has visible indication inside the residence (or small business) of the actual consumption and the number of units left inside the meter.

Meter reading errors, or those errors associated with estimations of meter readings are something of the past, as are any additional fees for disconnections or reconnections due to late payment.  Any customer facing financial difficulty is able to manage electricity consumption much more careful and may even, by choice allow the credit on the meter to run out.  Once income is obtained, new units may be purchased in accordance with the amount available for electricity.  No surprises 6-8 weeks down the line…

Prepayment electricity is neither more expensive nor less expensive than any other form in which electricity is supplied.  The tariff rates remain exactly the same.  Your existing credit meter may be exchanged for a prepayment meter for a preset fee.

How do I purchase prepayment electricity?
What if my prepayment electricity meter does not accept my token?
What if I lost my prepayment token before using it?
Will I still receive my free electricity if my prepayment meter is blocked?
Do I have a choice when it comes to electricity tariffs?
What do I do if I want to change from a conventional meter to a prepaid meter?
Who qualifies for an indigent policy?
What benefits will I receive if I qualify for an indigent support subsidy?
How do I apply for an indigent support subsidy?
What can I do to save on my electricity consumption?

How do I purchase prepayment electricity?

• Visit your nearest vendor or receipting office with either your swipe card or an old token;
• make sure that the correct details are printed on the token, and that the amount is correct;
• at specific points there will be standalone automatic vending machines for you to use.

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What if my prepayment electricity meter does not accept my token?

• Make sure the meter number on your token is the correct meter number applicable to your property.  Given the possibility of fraud, this token cannot be replaced;
• This token you are trying to enter may have already been used.  The 'Used token' message will appear on the screen of your meter.  If the meter number reflected on you token is correct, your meter may be faulty.  Visit your nearest Customer Care Center for further investigation and replacement thereof.

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What if I lost my prepayment token before using it?

• If it is a numeric (paper) token, go to the vendor or Municipality Office where you bought the token and ask for a reprint of your token.
• You must be able to supply the cashier with all the necessary details, such as date of purchase and the value of the token.

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Will I still receive my free electricity if my prepayment meter is blocked?

• Yes, depending on your applicable tariff.

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Do I have a choice when it comes to electricity tariffs?

• Yes, there is a choice of four standard tariffs, however, only two of these will be suitable for smaller customers.  Our customer advisors will assist in this matter.
• There is no fee involved in changing tariffs, but only one per annum is allowed.

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What do I do if I want to change from a conventional meter to a prepaid meter?

• Contact your relevant Customer Care Centre.

Who qualifies for an indigent policy?

• Indigent relief will be granted to a household where the combined or joint gross monthly income is less than the equivalent of two (2) social grants per month. 

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What benefits will I receive if I qualify for an indigent support subsidy?

• Refuse removal/ collection.
• Water and electricity.
• Sewerage.
• Assesment rates. 

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How do I apply for an indigent support subsidy?

• Collect an "Indigent Grant Application Form" from the nearest Customer Care Center (CCC).
• If you are unemployed or a pensioner, you will need to make an affidavit to that effect at a Police Station or Commissioner of Oath.
• If you are employed you will need certified proof of your income.
• Submit all the relevant documentation to your nearest CCC.
• Your application will be checked by a staff member tasked with auditing the applications and will involve a visit to your property.
• You will be notified by postal correspondence if your application is unsuccessful.

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What can I do to save on my electricity consumption?

• Have a look at our energy savings area

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