Customer Service Standards Handbook

Given this reason for our existence, a number of critical success factors could be identified for our business. Critical success factors are those components of a strategy where the organization must excel to outperform the performance of other municipal service providers. It is necessary that we indicate the level of service that our customers can expect from us. This level of service shall be applied consistently throughout every street, suburb and town within the City and has a purpose beyond merely creating a ruler according to which our performance can be measured.  Customer Service Standards Handbook 2009-02-18  3.47 Mb

Last Updated ( Wednesday, 27 May 2009 )